Tim Robinson and the team at OnLINE FM believe it is important to communicate the realities of software support. To this end, OnLINE FM created a brief guide for those who want the real story on what to expect from different levels of support. The guide defines hourly, basic, application, and professional support. For existing ARCHIBUS clients and those evaluating their options, this support guide delivers valuable information.
Guide: Why Software Support for Facilities Management is Crucial for Success